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First Tip of Releasing Your Mobile App, Make It EASY To Find You!

Apr 24

Written by:
Wednesday, April 24, 2013 8:29 PM  RssIcon

OttawaApps Tonight I wanted to find local Windows Phone developers and I’m AMAZED at how difficult it is!  If you’re releasing an app, please heed this hint!!!!

I’m trying to drum up interest for an upcoming Ottawa developer tech conference called Ottawa IT Camp.  So I figured what BETTER place to mine for LOCAL developers than, the Microsoft Store who have released apps for Ottawa?!  BRILLIANT!  So off I go “pickax” in hand to search for developers/companies then go find their websites and contact emails.  Should be easy right?  I won’t call out any specifics, because that’s not what this blog is about, HOLY MISSING INFORMATION BATMAN!

This blog is HOPING to convince YOU to make a webpage with a simple email support/webmaster contact (somewhere on the site) and place it in your app store page AND your app AND a webpage.  There USED to be a requirement to have a support email in your app as part of the WP7 certification process, and Microsoft has removed it (I wish they hadn’t), but it would seem that people have completely forgotten that their users MIGHT want to get in touch with them.  Email is the simplest way to get a hold of you, it’s cheap, you probably have one, or if you don’t want personal emails, setup a support@YourDomain.com.  AND having that one point of contact could mean the difference between a negative review and getting one last chance for feedback to fix something you didn’t know was broken.

I’ve looked at 25 apps, and so far, I’ve been able to easily find four support/contact emails.  I’ve been able to find a few more, but using a few search tricks (aka Google, LinkedIn and Facebook).  Bottomline is, please, Please, PLEASE put contact information on your Marketplace app page, in your app, and pay the $12/year to have a domain name and host a website.

Now that I’ve gotten that off my chest and hopefully made you aware of the importance of contact information, it’s time to grab a coffee and get coding!

 

Resources

Microsoft Store: Apps for Ottawa

Ottawa IT Camp

Ottawa Code Camp

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2 comment(s) so far...


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Re: First Tip of Releasing Your Mobile App, Make It EASY To Find You!

You are assuming people want to be found.

By OneThatDoesNot on   Thursday, April 25, 2013 10:07 PM
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Re: First Tip of Releasing Your Mobile App, Make It EASY To Find You!

Hi OneThatDoesNot. Ya, very true, the more I TRIED hunting down people, the more I started to wonder about that. But why though? Why wouldn't a ISV/garage coder want to hear feedback from actual, real, live users?! Good or bad news, it's an opportunity to learn more. Even if they do nothing with that information, I'm hoping they'll learn for the next time? But you are right, and it is their right to remain impossible to reach. But then again, users have the choice to not use their apps as well. Kind of harsh I know. ;< Thank you for your comment and have a good weekend.

PS Your choice of name is not lost on me! LOL

By Peter Henry on   Friday, April 26, 2013 9:50 AM

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